Why should we buy from you guys? We strive to give you the best we can in terms of customer satisfaction. Feel free to email or contact us in any way if you have face any constraints whatsoever. We will try to do everything possible to ensure your order will arrive at your desired location as soon as possible. And in mint condition. How long does it take to get it delivered to us once payment has been made? When it comes to delivery time, you can be rest assured that we will do our very best in getting the goods to you on time. And on schedule. :) Once we have received the confirmation of your payment, be it thru PayPal, international money order or inter-bank transfer, we will process your shipment within 48 hours. Singapore orders currently take from 3-5 business days to arrive. International orders can take anywhere from 1-2 weeks. If your international order has not arrived within this timeframe, we recommend checking with your local post and customs offices to make sure your package is not being held. What are the Local (Singapore) and International shipping charges? Local For shipping within Singapore, its free!! Yes. You read it right. Its free. :) International For our dear international customers, delivery would be done by Speedpost Worldwide Air Parcel and the formula for easy calculation would be as follows: (Total shipping cost) = (International charge) + (Base rate) (Base rate) = [US$3.00 x No. of item(s)] (International charge) is a fixed shipping cost that is applicable and dependent on your region or the country that you are from: Malaysia / Thailand/ Hong Kong US$5.25 South Korea / Taiwan US$8.25 New Zealand / Australia US$10.55 US US$12.00 Japan / China / India US$12.55 All other countries US$14.55 Well, how do we actually come up with those figures in the table above? Basically the figures are derived from the international charge that is pegged to the actual cost of shipping by SpeedPost Worldwide Air Parcel and would be regularly updated if there are any changes. Here’s an example of calculating costs from International Orders If you are from New Zealand and you buy 3 items totalling US$60.00. Your base rate is US$9.00 (US$3.00 x 3) . Your international charge will be US$10.55 ( and that will be reflected in your online shopping cart). Hence your final shipping cost is US$19.55 (US$9.00 + US$10.55). Shipments outside of Singapore may be subjected to import duties and taxes. These would be the responsibility of the recipient. And if there is any problems arising from these, please do check with your local custom office for more information. Also, please take note that for all your PayPal online transactions, prices and other costs, the primary currency term is in US dollars. If you use a non U.S. credit card, your bank will automatically convert to your home currency based on current exchange rates. For simple currency conversion rates, we have included this cool tool for your kind perusal. (insert javascript xe.com currency converter) Who will bear the local and import duties and taxes? The recipients of Skinnymunster products will have to pay the local import duties and taxes and we will not be liable to any forms of the abovementioned import duties and taxes. What is your policy on returns? If any of our Skinnymunster products that you received is found to be faulty or defective in any way, we will be more than happy to replace it with the same or similar product (depending on availability) free of charge. However if the product is no longer in our inventory and is out of stock, we will replace it with another product of similar value coupled with your agreement. At Skinnymunster.com we want you to love what you order. We will be meticulous in inspecting and ensuring that there is quality control before shipment. On the very slight chance that we might have overlooked something, we will be glad if you could send us a mail describing the defects on the product. We will take all measures to ensure that you will always remain a satisfied Skinnymunster customer. All returns must be in the original condition that you received them in. If there is indeed a defect or any forms of problems found in the products, we will reimburse you with the full cost of shipping of the item. It should be highlighted that we cannot be responsible for damages incurred during shipping or subsequent damages once the item has been worn, washed or tampered with in any way. All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period. If you have any other questions about returns please feel free to email helpmemunster@skinnymunster.com. Policy Changes Skinnymunster.com reserves the right to amend any of our policies as we deemed fit in order to address evolving business needs and situations. We recommend that you do browse thru our policies on our regular basis so as you are familiar with the policies at that current moment. It is important that you as our customer understand and abide to our policies that we have stated out in this website.