General Questions
›Where does Skinnymunster.com gets its cool threads and stuff from?
›How do we get informed of new products and promotions that you are carrying out on Skinnymunster.com?
›The product I want is out-of-stock. How can I still get my hands on this stock?
› Are you guys planning to open a brick and mortar (physical) store?
› What are the currency terms used in Skinnymunster.com?
› Is Skinnymunster.com restricted to t-shirts only?
› Are you guys affiliated to any mega-corporations or the Italian mafia?
Purchasing & Shipping Questions
› How about payment modes? What sort do you guys accept? And is PayPal safe?
› What countries does your shipping cover?
› Guys! I have yet to receive my order from you guys! Help!! How now?
Answers
General Answers
› We have been buying stuff from the web for quite sometime. And thanks to our subscriptions of online magazines and other forms of online media, we have been able to grasp online culture of what is hot and what is not on the global culture. Hence we were able to get leads and thus establish lines with these cool brands. And yes, we do have a stringent criteria in selecting the brands you see on Skinnymunster.com.
› Simple. Just opt-in and sign up on our Skinnymunster.com. We will provide you with our e-newsletters which contains events, promotions, updates, What’s New, new labels we are bringing in, discounts, collaborations with other companies, in short, the works! We ain’t leaving you out once you have signed up.
› For added info, most of the t-shirts we bring in are very exclusive and very limited in quantities. It is therefore advisable you grab our stocks as soon as possible to avoid getting yourself in sticky situations. Nevertheless, we are more than happy to assist you in bringing the stuff which you really want as we truly believe in providing the best customer service to our dear Skinnymunster.com customers. Remember, you guys make us who we are today.
› To be frank with you guys, we are actually very comfortable in our online realm. However, the possibility of us setting up a physical store cannot be ruled out. It would be good to have an online and offline presence and would allow us to see you guys face to face.
› Nopes. We are thinking of diversifying our product line to include designer stuff like vinyl toys, posters, shoes, etc.
› Darn! We wish we were. Unfortunately, we are not affiliated to anyone….yet but we would like to thank all those brands and companies who have supported us up till now. Thanks guys!
Purchasing & Shipping Answers
› For International customers, our preferred payment mode is thru PayPal. PayPal has by far offered the most hassle-free, safe and reliable online mode of payment. Paypal accepts Visa, Mastercard, Discover, JCB and American Express credit cards. They are quickly becoming a global leader in online payment solutions with a staggering 56 million account members worldwide. It is available in 45 countries and commonly used by buyers and sellers on eBay, online retailers, online businesses as well as traditional offline businesses. For more info on PayPal, do click on this link.
For International customers, we also accept international bank drafts and money order. Do email us if you are using this mode of payment and we would give you a confirmation email once we have received payment thru this modes.
For Singapore customers, the above payment methods thru PayPal is also accepted. However, for Singapore customers who do not have credit/debit cards or who do not wish to pay via PayPal, there is an alternative payment method which we accept.
- Bank Transfer – For bank transfers, we accept payment thru two banks namely DBS/ POSB and UOB. Please email or call us at this number : +65 9852 3572 if you would like to use this mode of payment. After order is confirmed, you just need to go to the nearest ATM machines and wire the money to our Skinnymunster.com account.
- Cheque – We also accept crossed cheques. Please email helpmemunster@skinnymunster.com or call us at this number : +65 9852 3572 if you would like to use this mode of payment. After we have received your cheque, we will bank it within 48 hours and once cleared, we will inform you thru email and subsequently deliver the goods to you.
> Everywhere!! Or almost. Well, to give you guys the better picture where we ship to and its nitty gritty details, just head down to our Shipping & Returns page. Click here now to head there.
> Chill. Give us a buzz at +65 9852 3572 or drop us a mail at helpmemunster@skinnymunster.com and fill us on the details. Our friendly customer rep guys would be of most willing to help you guys. Remember, customer satisfaction is our top priority.